Retail Store Manager

Summary of the Role.

Carnbrooke is a family-owned business who currently operate a Butchery & Food Hall retail business in Lisburn and Dromore. We are now in the position to advertise for a talented and enthusiastic Retail Manager with a passion for food retail. The Retail Manager will control store processes in order to achieve margins whilst positively leading the team to achieve KPIs whilst ensuring customer service standards are continuously strived for. You’ll be able to show us how you’ve led a team and taken responsibility for achieving and exceeding key targets, from overseeing sales and costs to promoting great Customer Service and inspiring your team to deliver. You will need a strong drive and vision on how to move your store forward, a business management mindset and a passion for high performance. These will be the vital ingredients to your success and ours.

Main Duties

• Have a strong understanding of how to lead and deliver a company strategy, with the ability to implement in store to drive strong performance results.
• Development and driving forward categories in store
• Ensuring the store adheres to Health & Safety and Environmental Health Standards
• Complete sales and costs report as and when required

• Create a store environment that is recognised in the community as providing an innovative, best in class retail experience.
• Effectively deal with customer enquiries and complaints at a store level
• Identify any training gaps and development your team to be the best.
• Motivate your team to achieve store objectives and targets.
• Ordering and stock control in line with company policy
• Monitor and minimise waste
• Ensure stock takes are completed and recorded according to company procedures in line with company stock loss targets
• Motivate the retail team to provide a professional, friendly and enthusiastic service at all times, leading by example on food safety, stock management and customer service.
• Manage your team, including absence management, Investigations and ensuring full compliance to the company employment policies
• Act as key holder, opening and closing store, ensuring all security checks completed
• Undertake any other duties, as considered by senior management to be within scope of role.

Person Specification

About you

The successful candidate will:

• • Have experience of working within a food retail environment.
  • Have a minimum of 3 years recent experience at Manager level.
  • Knowledge of Food Safety practices and procedures
  • Commercial Awareness, and ability to deliver on Key Performance Indicators such as sales, costs and profitability.
  • Demonstrate a passion for building a career within retail management.
  • Be confident and proactive in the achievement of team and Company objectives.
  • Creative flair and an eye for detail, ensuring that excellent presentation and standards are maintained.
  • Be self-motivated and able to demonstrate initiative.
  • Possess good written, numerical, and verbal skills; and have a working knowledge of Microsoft Office Packages.
  • Thrive on driving high sales performance.
  • Be highly motivated and results driven with excellent communication, influencing, management and leadership qualities.
  • Possess a keen desire to inspire others to perform to their best abilities.